After successfully placing your order, you will receive a confirmation email with your order details.

We accept a variety of secure payment options, including: Major credit and debit cards, Net banking, UPI

To cancel your order, please email us at help@bthere.in. Orders can only be canceled if they haven’t been dispatched yet.

No, we currently accept only online payment methods to ensure a smooth and secure transaction process.

Yes, you can place an order as a guest. However, creating an account allows you to track your orders, save preferences, and enjoy exclusive offers.

Yes, you can update the shipping address before your order is shipped. Please email us at help@bthere.in with your updated address as soon as possible. However, once the order has been dispatched, we won’t be able to make any changes.

Orders are typically delivered within 2-4 business days. However, delivery timelines may vary based on your location and local shipping conditions.

Log in to your account and navigate to the My Orders section to view your order history and tracking details. For assistance with tracking, feel free to email us at help@bthere.in

If your order is undelivered, please email us at help@bthere.in as soon as possible. We’ll investigate the issue promptly and either arrange a resolution or refund your amount.

We currently ship only within India. Stay tuned for updates as we plan to expand our services in the future!

At B'There, your safety and satisfaction are our top priorities. Due to the intimate nature of our products, we enforce a strict No Return & Exchange Policy to maintain hygiene standards.

If you receive a damaged or incorrect item, contact us within 48 hours of delivery at help@bthere.in with your order details and clear photos. Our team will review your request and assist you promptly.

Yes, if your claim is approved, we’ll replace the damaged or incorrect product at no additional cost. Ensure you report the issue within 48 hours of receiving your order.

We recommend referring to our detailed size guide before purchasing. For further assistance, feel free to contact our support team at help@bthere.in for personalized guidance.

Refunds are only offered in cases where a replacement cannot be provided for a damaged or incorrect item. For cancellations, refunds depend on whether the order has been shipped. Contact us for assistance.

Yes, we do! Please email us at help@bthere.in to request gift wrapping for your order.

Not yet, but we’re working on it! Stay tuned for updates.

You can reach our customer support team via:

• Email: help@bthere.in
• Phone: +91 78620 01597

Our support team is available from 9 AM to 9 PM, Monday to Saturday.